Terms and Conditions

 

Terms and Conditions


Welcome to Casa Gleam (www.casagleam.com). By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.


1. Order Processing & Shipping


We aim to process and ship your order as fast as possible, usually within 1–3 business days after confirmation.


Once your order ships, you'll receive a confirmation email with a tracking number.


Shipping times vary by location and carrier.


Casa Gleam is not responsible for delays caused by the shipping carrier or inaccurate shipping information provided by the customers.


2. Order Tracking


Every order comes with trackable shipping.


If you need assistance, contact support@casagleam.com


3. Payments


We accept secure payments via major credit/debit cards, PayPal, and other payment methods offered at checkout.


All prices and charges are in the currency of your country.

You are responsible for any applicable taxes, duties, or international fees.

 

4. Product Availability


Product listings are updated regularly to reflect current availability.


In the rare event an item is out of stock after your order is placed, we will notify you promptly and offer a refund or replacement.


5. Returns & Refunds (7-Day Policy)


You may return an item within 7 days of delivery for a refund.


Items must be unused, in original packaging, and in resalable condition.


Return shipping costs are the responsibility of the customer unless the item was defective or sent in error.


To start a return, contact support@casagleam.com with your order number and reason.


Refunds are issued within 5–7 business days after we receive and inspect the item.


 


6. Limitation of Liability


Casa Gleam is not liable for:


Indirect or consequential damages related to the use or misuse of our products.


Delays, loss, or damage caused by shipping carriers or incorrect customer information.

 

7. Changes to These Terms


Casa Gleam reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the site indicates acceptance of the revised terms.


8. Contact Us


For questions, order issues, or support:


Email: support@casagleam.com

Website: www.casagleam.com